Privacy Policy
Effective Date: 23/03/26
1. Introduction
Evergreen Farm Shop (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website at evergreenfarmshop.co.uk or interact with our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller responsible for your personal data is:
Evergreen Farm Shop
Email: evergreenfarmshop@gmail.com
3. Information We Collect
We may collect and process the following categories of personal data:
- a) Information you provide directly
When you contact us via our website, we collect your full name, email address, telephone number, and any information included in your message.
When you create an account or place an order, we collect details such as your name, billing and delivery address, email address, telephone number, and order history.
- b) Payment information
All payments are processed securely via Square. We do not store full payment card details on our servers. - c) Technical data
We may automatically collect certain technical information such as your IP address, browser type, and device information when you access the website.
4. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries submitted through our contact form
- To process and fulfil orders placed through our website
- To manage your account and provide customer support
- To comply with legal and regulatory obligations
5. Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
- Contractual necessity – to process orders and provide our services
- Legitimate interests – to respond to enquiries and improve our website
- Legal obligation – to comply with tax and accounting requirements
6. Sharing Your Information
We only share your personal data where necessary to operate our business, including:
- Payment processing via Square
- Website hosting and technical service providers
- Professional advisers where required by law
We do not sell or rent your personal data to third parties.
Delivery and Fulfillment
To deliver your orders, we share necessary personal information with third-party service providers, including courier companies and payment processors.
The information shared typically includes your name, delivery address, phone number, and email address. These service providers are only allowed to use your information to fulfil your order and are required to process it securely and in accordance with applicable data protection laws.
7. International Data Transfers
Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.
8. Data Retention
We retain personal data only for as long as necessary:
- Order records are kept for up to 6 years for legal and tax purposes
- Enquiries are typically retained for up to 12 months
- Account data is retained until you request deletion
9. Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Request transfer of your data
To exercise your rights, please contact us at evergreenfarmshop@gmail.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
10. Third-Party Services and External Links
Our website may contain links to third-party websites and services, including Facebook and Pitchup.com.
If you click on these links, you will be redirected to external websites that are not under our control.
We are not responsible for the privacy practices of these third-party websites, and we encourage you to review their privacy policies before providing any personal data.
These third-party services may collect data about you, use cookies, and monitor your interaction with their platforms.
11. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Cookie Policy
1. Introduction
This Cookie Policy explains how Evergreen Farm Shop uses cookies and similar technologies on its website.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide a better user experience.
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our website. They enable core functionality such as shopping cart use, account login, and secure checkout.
Functional Cookies
These cookies allow the website to remember choices you make, such as login details or preferences, to improve your experience.
Third-Party Cookies
- Google Maps (provided by Google) may set cookies to enable map functionality and track usage.
- Payment services provided by Square may use cookies required for secure transaction processing.
External Platforms
- Links to external platforms such as Facebook and Pitchup.com may result in cookies being set by those platforms once you leave our website.
4. Managing Cookies and Consent
We use CookieYes to manage cookie consent. When you first visit our website, you will be given the option to accept or manage cookies.
You can also control cookies through your browser settings at any time.
5. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in technology or legal requirements.
